ABR shipping reviews

ABR shipping reviews

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Aug 08, 2015 by Elaine

I contacted ABR shipping to ship my vehicle back to Vancouver to my parents. When quoting, I specifically told them I needed the car to arrive in Vancouver Aug. 25 - 27 because my parents will be travelling for a week afterwards and no one will be available to pick-up the vehicle. I told them I am available to drop off my vehicle WHENEVER as long as it got to Vancouver within that timeframe. Not too much to ask?

They agreed to come pick up my vehicle on Aug.11, and said one of their drivers will call me when they do. No one came to pick up on that day. I called them and asked about it and they told me that their driver is on vacation and they will assign me another one. Ok cool. ONE WEEK GOES BY. Did I say that I was on a time restraint?? NOBODY responded to my emails and inquiries within that week.

So the driver came to pick up my vehicle on the 18th. He was great, nice and professional. No complaints about the driver. He told me that the vehicle will be dropped off on a train that afternoon and will arrive at Vancouver in 10-14 days. So it just MIGHT arrive at Vancouver before my parents leave... Of course, no luck there.

I received an email from them on Aug. 26th asking me to confirm my payment. What? I already paid you guys 2 weeks ago? It IS a pay first then ship process. I called and asked about the payment, the lady on the other end of the phone sounded asleep. Answered with "mhm"s and "uh huh"s and was TOTALLY not listening to a word I was saying. Completely unprofessional.

ABR shipping told me they will call me when the car arrives in Vancouver and is available for pick-up. On the 16th day of waiting I was fed up with waiting. I called them and asked where my vehicle was. The lady on the phone says "Oh it was released an hour ago, did no one call you?" No. No one called me. "You can come pick it up now". Well no. I can't. Because no one is in bloody Vancouver! "Why did you send it to Vancouver if no one is in Vancouver for pick-up?" Are you serious? At this point I felt like blasting profanities. Ok, well if no one called me should I call some other number to ask about it? "No, stop calling us. We'll call you". Mother beep!

In the end I had them lock the keys up in the car so my parents could pick it up with the spare keys. I have no idea what condition the vehicle is in.

Don't EVER use this company unless you want your blood sugar to reach peak levels.

Scam Artists

Feb 13, 2015 by Pamela

Paid money upfront to have a vehicle shipped from London, Ontario to Burnaby, B.C. for my son. Driver never came to pick up car at scheduled time. Tried to contact ABR Shipping via email and phone calls. Never replied to emails and would not return calls. Got a hold of them by blocking my phone number and cancelled contract as they had violated the terms of it. Demanded a full refund. Again, waited for refund to no avail. Contacted again, blocked phone number again, and received partial refund in 2 days. Told would receive balance by the next week. Never got. Contacted again and demanded remainder of refund. Received within 2 hours. Only way I was able to receive the refund was by threatening legal action. Had already sent lawyer all emails from ABR.
DO NOT USE THIS COMPANY. THEY ARE SCAM ARTISTS. Make sure company you are dealing with takes a credit card.

I have no idea where my car is.

Oct 13, 2014 by Jessica

I have no idea where my car is.

"Natalie" keeps telling me it will arrive but it has been over a month and nothing.

I cannot believe that a company like this can continue to operate. You call and either no one picks up, or the voice mail is full. They are also bad at responding to emails.

Although I have tried to be optimistic, this evening I will contact the police. This has been a horrible experience.

User: Jessica

Auto Transport Association , USA 1.1 2.0 10 10 DO NOT USE THIS TRANSPORT PROVIDER!!!!!Alex is the most dishonest person you will ever interact with in your life. Him and his Russian GF or whatever she is. If you hear any
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