Auto Rail Forwarders

Auto Rail Forwarders reviews

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Year long nightmare

May 31, 2016 by Shane Mitchell

Let me begin by stating that is been one year since Auto Rail was paid to ship my vehicle and I'm flying up to pick it up myself next week, as well as paying for import a second time, since Auto Rail failed to ship across the border within the 30-day timeline from US Customs four months ago. If you use Auto Rail, you can expect your vehicle to sit for months in storage (that you will be billed for) until it develops a dead battery or flat tire. One of my many mistakes was also to not winterize the vehicle in June, so when the vehicle still had not shipped in December, the diesel not have congealed in the lines. My other mistake was to not pull all of the fuses except for the starter, which caused the battery to go dead and bad after months in storage. This added another battery replacement and service fee tack on from Auto Rail, which I again had to pay for a battery replacement in April of the next year because the vehicle still had not shipped and the congealed fuel in the lines had not been address. Oh, and don't forget you will still have to pay storage fees for the next couple of month's while Auto Rail fails to ship your vehicle. This was the case until Auto Rail illegally dumped my vehicle at a Canadian Toyota dealership, without notifying the dealer, who serviced the vehicle at my request and found that the battery Auto Rail "replaced" was bad and the injectors were clogged with crap from sitting. All the while, Auto Rail was scrambling to find a way across the border, requesting the dealer to put on dealer plates and get it across (grey market, no possibility of title) or running the vehicle through a Registered Importer and me pay the fees (not required, vehicle is older than 25 years). Auto Rail's office has no idea what they are doing, you can be more knowledgeable researching your own move on Google. The broker that originally handled this move last year said that in 15 years he has never seen a move as bad as Auto Rail and would refuse to service them. Once you finally have had it, demanded a refund and contacted an attorney, Auto Rail will then tell you that the amount of storage bills and service charges exceed what is required to ship your vehicle and you need to make alternate arrangements for delivery as they calculate the amount you owe for them having to store your vehicle (God knows where, they won't tell you - I only found out because the police department called on an abandon vehicle dumped at a dealership) due to their own incompetence. So, not only will Auto Rail not perform on contract, everything will be your fault and you will be billed for it. Then your attorney will tell you that the owner Gerry will refuse to pay out any court determined settlement, so you're probably wasting your time. You could call and complain, but you will never receive nor be able to talk on the phone with anyone after your order has been placed. So do yourself a favor, find an honest Amish with a horse team and a cart that can wagon your vehicle. It may take longer, but you will actually receive what you pay for and it will still be faster than using Auto Rail. Auto Rail is the poster child reason why Canada needs to regulate freight companies. I've read Auto Rail's response (post-mortem) and they ship 1,000s of cars a year...So what? I only care about 1 car and they failed miserably. No, my failure, this company is a scam and I should have done more research.


Promises and no Pay

May 27, 2016 by Jennifer

Auto rail had the Transport Company I work for pick up to vehicles in Alberta to bring back to a dock in Brampton. This happened in October of 2015. I have been calling them since January 2016 and no one returns calls. I am quite sure they charged the customers significantly more then the $700 and $900 we charged them to haul their cars. These people need to be shut down permanently


Poor service

Jan 07, 2016 by Brittaney

I contacted AutoRail Forwarders about shipping my vehicle from Fredericton NB to Calgary AB. The quote was delivered in a prompt and professional manner. I had contacted several companies and decided to go with the cheapest and fastest quote. A week or so before I was shipping my vehicle I wanted to change the departure city. I once again got a prompt reply. A few days before I was shipping my vehicle I contacted the company. And once again I got very prompt replies. Everything was all set up and I dropped my car off in Saint John NB on Dec. 23.

I was quoted 14-16 days on the shipping of my vehicle. On Jan 8 I decided to see where my vehicle was. I did not get a reply back. After many emails (many of which went unanswered) I was finally told that my vehicle had only made it to Halifax. It was now Feb and I was getting quite upset. Moving to a new city which no vehicle is very difficult. I did not get my car until Mar. 13. This is 80 days after I dropped it off. When I called, I spoke to Gerry who informed me that my car got mixed up with another vehicle. This is not satisfactory of any company. I asked if I could be compensated for my inconvenience. This apparently could not happen but if I ever wanted to ship my vehicle back I could do so at cost. I won't be doing that and if I was I would choose a different company so that my car would actually make it to me in a timely matter.

I would not recommend this company to anyone unless you do not need your vehicle for months. The price was right but the service was not.


Auto Transport Association , USA 1.0 1.0 23 23 Let me begin by stating that is been one year since Auto Rail was paid to ship my vehicle and I'm flying up to pick it up myself next week, as well as paying for import a second ti
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