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Where is our van?

Nov 17, 2015 by Dave

Was very impressed when we first spoke to Gerry. We told him we needed our van in vancouver on June 29th as I was flying from Ottawa with 2 dogs and a cat and needed to drive the next day to take possession of our house on June 30th. Gerry told us if we paid the extra rate the van would be there on June 23rd, we wanted to give extra days in case there was a delay. Today we called (26th) to confirm our van was there and was told via email that the van was in Manitoba and would not arrive until the 2nd. We called them back and left 2 messages and got no reply. We left 3 emails and got no reply. We sent an email for a quote with a different email and had them call our inlaws cell and they called Immediately. Gerry called and realized we had tricked him into calling and when we told hi our situation he cut me off, called me a liar and hung up on me and emailed 2 minutes after saying "I don't guarantee anything". TERRIBLE customer service. There are no rental vans available and we are trying to find family to help us get to the island, which means we have to drive back to vancouver to get our van. NEVER go with autorail.


Crook

Oct 10, 2015 by Alexis Blanchet-Cohen

Crook. Scammer. Liar.
Someone has to deal with Gerry (Full name: Ger*********************).
A civilized society cannot tolerate such a despicable person.

Took 1679$ from me to transport a car from Montreal to Vancouver.
Car never left Montreal.
Never returned money.

After 3 weeks of constant lies, and delays, Gerry had the gall to send me to an industrial parking lot to ship the car with a trucking company, Maven Transport, without actually paying them to transport the car.
Gerry instructed me to go to a parking lot in an industrial neighborhood of Montreal.
I met the Maven Transport driver there, and was surprised to be given a blank form to fill out with no mention of Gerry or Auto Rail.
It\'s as if I was hiring the trucking company myself.
Confused, I filled out the form putting Auto Rail as the shipper.
The driver loaded the car, and I left thinking the car would finally be on its way to Vancouver after three weeks of lies and excuses from Gerry.
I hadn\'t even had the time to cross the street, when the Maven Transport dispatcher, called me to inform that they were missing information from Gerry, and would therefore have to unload the car.
I call Gerry. Amazingly, as anyone who has business dealings with the man knows, he picked up on the first ring. I tell him to call back the Maven Transport dispatcher.
Even more amazingly, the dispatcher calls me back a few minutes later to tell me that all is good, and that the car will be on its way to Vancouver.
I leave wondering if dear Gerry\'s nefarious online reputation, generally confirmed by my own dealings with him during 3 weeks, may somehow be undeserved.
An hour later, I\'m relaxing and enjoying a pleasant lunch when I get a call from the Maven Transport dispatcher informing that Gerry has given them false information, has not paid them, and that the truck driver will be unloading the car at the next truck stop.
After discussing with the dispatcher, and providing him all the documentation, I manage to convince the dispatcher that we are both victims.
He agrees to send the driver back to the parking lot to unload the car, on condition that I pay for a tow truck to unload the car from the flat bed transport truck.
I agree. The tow truck ends up costing me another 97.53$.
The dispatcher informs me that not only did Gerry not pay him, Gerry provided him with the number of a Burger King as the number to contact in Vancouver, and gave the address of an auction house as the drop off address of the car in Vancouver, leading him to believe he was going to sell off the car.

Countless people have been robbed by Gerry, as a quick Google search will show.
There have been not one, but two reports on CBC on clients who were scammed by Gerry.
Why is no one acting to stop this man?
This psychopath belongs in prison.


Crook

Sep 24, 2015 by Alexis

Crook. Scammer. Liar.
Someone has to deal with Gerry (Full name: Gerald Louis Giovannetti).
A civilized society cannot tolerate such a despicable person.

Took 1679$ from me to transport a car from Montreal to Vancouver.
Car never left Montreal.
Never returned money.

After 3 weeks of constant lies, and delays, Gerry had the gall to send me to an industrial parking lot to ship the car with a trucking company, Maven Transport, without actually paying them to transport the car.
Gerry instructed me to go to a parking lot in an industrial neighborhood of Montreal.
I met the Maven Transport driver there, and was surprised to be given a blank form to fill out with no mention of Gerry or Auto Rail.
It's as if I was hiring the trucking company myself.
Confused, I filled out the form putting Auto Rail as the shipper.
The driver loaded the car, and I left thinking the car would finally be on its way to Vancouver after three weeks of lies and excuses from Gerry.
I hadn't even had the time to cross the street, when the Maven Transport dispatcher, called me to inform that they were missing information from Gerry, and would therefore have to unload the car.
I call Gerry. Amazingly, as anyone who has business dealings with the man knows, he picked up on the first ring. I tell him to call back the Maven Transport dispatcher.
Even more amazingly, the dispatcher calls me back a few minutes later to tell me that all is good, and that the car will be on its way to Vancouver.
I leave wondering if dear Gerry's nefarious online reputation, generally confirmed by my own dealings with him during 3 weeks, may somehow be undeserved.
An hour later, I'm relaxing and enjoying a pleasant lunch when I get a call from the Maven Transport dispatcher informing that Gerry has given them false information, has not paid them, and that the truck driver will be unloading the car at the next truck stop.
After discussing with the dispatcher, and providing him all the documentation, I manage to convince the dispatcher that we are both victims.
He agrees to send the driver back to the parking lot to unload the car, on condition that I pay for a tow truck to unload the car from the flat bed transport truck.
I agree. The tow truck ends up costing me another 97.53$.
The dispatcher informs he that not only did Gerry not pay him, Gerry provided him with the number of a Burger King as the number to contact in Vancouver, and gave the address of an auction house as the drop off address of the car in Vancouver, leading him to believe he was going to sell off the car.

Countless people have been robbed by Gerry, as a quick Google search will show.
There have been not one, but two reports on CBC on clients who were scammed by Gerry.
Why is no one acting to stop this man?


Auto Transport Association , USA 1.5 5.0 8 8 Was very impressed when we first spoke to Gerry. We told him we needed our van in vancouver on June 29th as I was flying from Ottawa with 2 dogs and a cat and needed to drive the n
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