Car Shipping Dispute
The Auto Transport Association is a car carrier cooperative link that helps and advises on situations that involve car shipping disputes, car carrier complaints, dissatisfactions or recommendations. We are happy to help with anything related to the auto transport business in Canada!
If you are an auto transport company, car carrier or owner operator and you have not been treated to standard by another vehicle moving company, we will assist you. First we recommend for you to try to work it out with the car shipping/car dealer company, usually they will co-operate with you if they believe you are trying to work fairly with them.
Things to remember when filing a dispute:
- Include copies (NOT originals) of documents that support your point.
- In writing, include your complete name and address.
- Your letter should clearly identify each item in your report that you dispute.
- State the facts and explain why you dispute the information.
- Request that the information be corrected.
- You may want to enclose a copy of your report with the items in question circled.
- Send your letter by certified mail, return receipt requested. Then, you will know when the consumer reporting company received your letter. Keep copies of your dispute letter and enclosures.
We ask that you be reasonable, but firm. If all else fails, you may consider filing a complaint with the Better Business Bureau in the city in which the shipping company is listed. You may Also file a complaint with Auto Transport Association. We will create a file that will help prevent or dissuade people from using this company. It is a great tool that helps others make future business decision. With this information you will help us create guidelines to improve the auto shipping industry.
Customer service is very important, all parties must be well aware and agree to the terms and conditions of the service, otherwise there may be miss-communication which can turn into a claim.
If your have a question about how these files work, do not hesitate to contact us so that we can explain things to you in more detail.
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