Car Shipping Dispute as a Private Customer
Here at the Auto Transport Association we are committed to support our car shipping members in case there is a dispute that they want to submit based on the service received by a car shipping company or a car carrier.
The Auto Transport Association will be your shoulder for support with any type of car shipping problem you might be involved in. We can tell you the steps you need to take in order to properly file a dispute and how to follow up with the process.
It should be mentioned that with today’s technology and with the aid of the internet almost anyone can present themselves as an auto carrier. We encourage you to use the Contact Us so we can help you determine the validity of the claims that any or all auto haulers or brokers make. However, as a matter of protocol and good faith, if you believe that a transport company has not treated you fairly, first try to work it out with the company.
Throughout the years we have come to find that transport companies are more likely to cooperate with you if they believe you are trying to work fairly with them. We encourage you to be reasonable but firm. If all fails, you may want to consider filing a complaint with the Better Business Bureau in the city where the transport company is listed. Also, you may file a complaint with us, we will look into it and create a file for you. This way, a record will exist which can help or dissuade people from using the involved company. At the same time this helps us create guidelines that over time move the auto transport industry forward in the best interest of customers.
Vehicle moving companies based in Canada are fully aware of the different auto shipping needs that exist in their community. They know the proper procedures that must be followed in order to transport in Canada. However, if you feel someone has not followed these procedures you can submit an online review and all of the customers will have the chance to learn from your experience.