Hansens reviews

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Not recommended

Sep 13, 2015 by Fred

I moved from Ottawa, Canada to Menlo Park, California and shipped my car via Hansen's. The staff at pickup and drop off were very nice and courteous, however somewhere in between my car wasn't treated properly.

I have a factory-height 2013 Hyundai Genesis Coupe (so it's not that low), yet the underside of my front fender have 2 massive scrapes. Furthermore, all touchpoints inside my car were covered in a layer of grime; the steering wheel, shifter, door latch, and door handle. Finally, they disregarded my specific request and stickie note to use the handbrake at all times when parked. Lastly, the car was held up at the Vancouver land border because someone at Hansen didn't forward some documentation to the local Vancouver office.

My employer covered the fee as part of the relocation assistance, however the treatment of my car, permanent damage, and week-long delay is unacceptable. Would not recommend.

I never throught

Jul 01, 2014 by rammp

I never thought that finding a reliable company to ship my car from Vancouver to Toronto was going to be so difficult. After doing some research all I was looking is people saying that shipping via truck was going to be faster and better than via rail, because of this at the beginning I contacted All Auto Canada Transportation; when doing the quote I asked them the drop off location and they indicated me a certain place, but at the time I was ready to book it they told me a totally different place, which when I google it turns to be the address of another car transportation company. I thought that having so many layers of intermediaries involve all was going to do is increase the price and response time in case things don't go well for any reason. My girlfriend suggested me Hansens and I can't be more grateful. Is considerable cheaper than any truck service, the transportation was via rail and it took 11 days from yard to yard. I just went to pick up the car and was clean inside and out; because they use close carriers you know you won't need to deal with a thick layer of ice and who knows if even broken windshield. The best is the tracking system, which allows you to know where the car is without having to call someone, this will give you an idea of when will be ready for pick up. I will really recommend this for long distance moving if you allow yourself two weeks for car delivery and you can't drive it across the country.

Process was very painless.

Sep 25, 2013 by ac328

Process was very painless. Just book on the internet, show up on your drop-off day at the rail yard (it's in Scarborough somewhere I think). I also called them with a few questions I had, and to confirm the drop-off date. Insurance is included I think (but double check), and they do a thorough walk-round of your car with you to note down any pre-existing scratches and damage.

They don't guarantee when your car will show up though, so it could be anywhere from 8-12 days. They'll call you to let you know your car's arrived. The website also lets you track your car and give you an approximate guess of arrival date.

You have a duplicate thread, a poster in that one recommended driving it yourself. I would if you want to see more of the country, but just bear in mind the points I made in your other thread.

Auto Transport Association , USA 2.7 5.0 3 3 I moved from Ottawa, Canada to Menlo Park, California and shipped my car via Hansen's. The staff at pickup and drop off were very nice and courteous, however somewhere in between m
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