J Simons reviews
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Shipped my daughters car from Toronto to Vancouver this month.It left later than expected which meant a car rental for 21st days in Vancouver.Dee and Jackie in the Vancouver office went above and beyond to ensure my daughter had her car in time for work.Jackie came in on her day off to release it.Car was in perfect order too and took only 12 days to cross Canada.Thanks so much J Simons!!
Where is my car?
I have no idea where my vehicle is at the moment and no one is responding to my phone calls or emails. I was told to deliver my car in St. Eustache on the 12th of December 2016 in order for it to be shipped to Calgary and arrive before the Holidays. When I arrived one St. Eustache the employees there were completely unaware that my car was suppose to be there. Finally my car got shipped to Toronto, where I was told it would be shipped then it was NOT shipped until after Christmas. I am still waiting for my car. I have no idea where it is. I need to drive to Vancouver and start work. I understand it is the Holidays but I was told it would arrive prior to the holidays. Their voicemail is full, no email response. I've never given a bad review before, I just really really want to know what is going on and get my car so I can return to work. Please contact me!!!
No communication or accountability
Like many other people here, I found the office extremely disorganized, rude, and uncommunicative. I had made many attempts to contact the office and track my vehicle: it took them 6 weeks to return my phone call. The vehicle had not even been shipped to the city I specified in my reservation request and ended up in a completely different location. A nightmare to work with. Not recommended for anyone who actually wants to keep track of their vehicle.