SVP

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Poor customer service

Dec 11, 2015 by Cindy

I was told the delivery would take 7-10 days

IT TOOK 7 WEEKS !!! - With no applogizes!

Not once did Steve email me with information about the delays without me asking first.
Every week it was one story after another about why my vechicle was not delivered.

Very poor customer communication & very poor service.


THE WORSTTT

Oct 10, 2015 by Anony

I had booked my car to be transported by SVP Auto Shipping from Calgary to Brampton. I had paid $1412 more then other prices I was getting because based on the reviews I figured it would be worth it. I asked Steve your contact person if I can put contents on my vehicle and he said its ok. Then my nightmare started, I put prayer books and day to day clothing shoes and personal items so I can get them earlier then the rest of my stuff from my movers. Why is it my car arrived on friday and i wasnt notified, so i called Steve today on monday to ask where my car is and he said I can go and pick it up from Classic Honda. I get my car and ALL my stuff was missing. My dash board was left open with stuff on the floor papers thrown everywhere and other pieces of other contents on the floor. I was LIVID so I called Steve and he is the most ARROGANT, RUDE person who provides the worst customer service ever. He did not care at all about my concern and kept saying his drivers would never do that and it probably happened when it was parked at Classic Honda and blaming them. Why wasn't I informed when my car arrived 3 days prior? Wherevwr it happened it is SVP auto shippimgs responsibility for the security of my car. Its Steves fault not Classic Honda. Then I find out today Steve had sub contracted my car out to another transport company without me being informed. Why was I not informed of this? I don't know who had possession of my car and stole all our belongings. For God sakes what are you going to do with underwear, socks, clothing, prayer books, personal pictures annd my used smelly shoes. I STRONGLY WARN ALL YOU TO NOT SHIP YOUR VEHICLE WITH SVP AUTO SHIPPING I HAVE FILED POLICE REPORTS IN 3 DIFFERENT PROVINCES. I KNOW I WON'T GET MY CONTENTS BACK BUT I WILL. NOT LET STEVE AT SVP AUTO SHIPPING GET AWAY WITH THIS. HE GAVE MY CAR OUT TO I DON'T KNOW WHO AND WHOEVER HAD MY KEYS STOLE MY BELONGINGS BECAUSE NO WINDOWS WERE. BROKEN THIS WAS AN INSIDE JOB.

***WARNING SVP AUTO SHIPPING IS A FRAUDULENT COMPANY I STRONGLY URGE ALL OF YOU TO SAVE YOURSELF AND NOT GO THROUGH THE HASSLE I AM DEALING WITH***


Sep 01, 2015 by Fraz

SVP AUTO SHIPPING THE WORST COMPANY EVERY! Steve is a rude and arrogant person with no sense of customer service. I shipped my car from Alberta to ONtario with my belongings in it, and when I picked up my car everything was stolen. My dashboard was left open with papers all over the floor. All Steve had to say was it wasn't our drivers and insulted me and said he can't do nothing about it. He didn't even care and tried to blame others. I came to find out my car was subcontracted to another company to be transported. I dealt with SVP for this and it was their responsibility for the security of my car. The car wasn't broken into, they had the keys and it was all cleared out. I guess Steve wanted my underwear and socks to wear.

WARNING DO NOT USE THIS PATHETIC COMPANY THEY DON"T CARE ABOUT THEIR CUSTOMERS.. WARNING WARNING WARNING....THEY ARE A FRADULENT COMPANY AND ONLY WANT YOUR MONEY THATS ALL. MY CAR WAS FULLY CLEANED OUT WITH EVEN PRAYER BOOKS STOLEN..


Auto Transport Association , USA 1.5 4.0 6 6 I was told the delivery would take 7-10 days IT TOOK 7 WEEKS !!! - With no applogizes! Not once did Steve email me with information about the delays without me asking first
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