SVP

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Aug 15, 2019 by Not satisfied customer

I have never written a customer review, however the terrible service I received at SVP Auto Moving has prompted me to write my first ever review in the hopes that I can help other people avoid the problems that I have had.
 
Upon signing the contract and contacting the owner of the company/ salesperson, I was told that it would take 14-17 days for my car to be transported from Alberta and in my possession. Unfortunately, the timeline that I was given was very disingenuous as it took 6 full weeks for the car to be transported to New Brunswick. I understand that transportation is not an exact science and that the timeline is a ballpark estimate, but I found out that the car was just sitting in a storage area in Montreal for three full weeks. It was incredibly frustrating knowing that my vehicle was merely hours away but that SVP was not taking any action to meet the 14-17-day obligation that was written in the contract. I repeatedly contacted him and asked for an update and every time he was unapologetic and would keep telling me “it’s on the way” or “it is leaving next week”. It became apparent to me that they had no real power and that they were at the mercy of their sub-contractors who they hire to move the vehicles from city to city.
 
The delay in the delivery is only half of the story. I do admit that there was some minor damage on the front bumper of my vehicle. However, after finally receiving my vehicle I noticed that there were additional new deep scratches all along the front bumper of the vehicle. I brought this up with him but he just kept showing me before pictures of the original scratches saying that the damage was pre-existing. When I showed him the pictures of the vehicle after the transport and pointed out the very obvious new scratches, he became very rude, belligerent and unprofessional. Eventually he stopped responding to my queries and quoted the fine print in the contract stating that all damage must be reported within 12 hours. This was extremely disappointing especially considering how dirty the car was after 6 weeks in their possession. Unfortunately, because SVP is such a small company there is no where else to turn once the owner refuses to respond to your emails. This results in the worst customer service that I have dealt with in any industry.
 
This is why I wanted to write this review – to warn people of the disingenuous and unprofessional behaviour at SVP Auto Moving. Not only was my car delivery delayed with no good excuse – they had also managed to damage my car and did not take any responsibility for their actions. Avoid at all costs.


Horrible experience

May 04, 2019 by Mohey

If you would like to spend your money on car rentals, waiting for your own vehicle to come, go with that company. You well be trapped for who knows how long to get your vehicle to your destination. You will call many times and the sales person knows nothing about the status of your vehicle. When will it leave or when will it arrive . I got my car ready to be shipped from Corner Brook NL to Regina SK, the vehicle was ready for shipping April 2nd , today is May 3rd and they do not know if it is shipped from Montreal or not.
I am bleeding money for car rentals waiting for my vehicle. In conclusion do not ever consider this company , if it is really a company not just a broker has only a cell phone and some connections.


Great Customer Service

Sep 18, 2017 by Albert Shaffer

Had vehicle shipped from Thunder Bay Ontario Canada to Darmouth Nova Scotia Canada. Steve was very responsive to emails and phone calls. Once the vehicle was picked up, it took no more than 10 days total to have it moved half way across the country. I would recommend SVP Auto Shipping to anyone who wants to ship a vehicle. Vehicle was in perfect condition upon arrival. Thanks Steve.


Auto Transport Association , USA 1.9 5.0 9 9 I have never written a customer review, however the terrible service I received at SVP Auto Moving has prompted me to write my first ever review in the hopes that I can help othe
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